Frequently Asked Questions

How do I increase protection of customer data?
To increase protection of customer data do the following:

1. Setup InnOvation (See Tools->Setup Property->Advanced tab->Keep Account Information) to remove the account information after the last reservation for a guest has checked out.
2. Setup InnOvation (See Tools->Setup Users) to require users to login. Establish one or more accounts with restricted level access for use by desk clerks. Full credit card numbers will only appear on check-in/check-out dates with restricted accounts. See help topic "access levels" for more information.
3. Be sure to delete old data files used by obsolete programs (such as NightClerk™ Express, InnPal™, etc.) that might contain sensitive customer data.
4. Keep all operation system, firewall and antivirus software up-to-date